PAS-TRAN Transportation Services
Providing safe, dependable, and accessible transportation to support independence and community connectivity for residents across Pender County.
48-Hour Advance Reservation Required
Reservations must be made at least 48 hours in advance of your trip. Transportation services may be interrupted if funding is not available.
To Request Transportation
Plan Your Trip
Plan your destination and desired travel time.
Contact PAS-TRAN
Call our scheduling dispatch to book your ride.
Coordinate Times
Coordinate exact pickup and return times with our staff.
Enjoy Your Ride
Sit back, stay safe, and enjoy your trip with PAS-TRAN.
Ride Scheduling & Hours
Please call during our standard scheduling hours to arrange your transportation:
Office Hours for Scheduling:
Monday – Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 3:00 PM
Dispatcher Phone:
📞 (910) 259-9119Cancelling a Trip
If you need to cancel a scheduled trip, notify PAS-TRAN at least 2 hours before your scheduled pickup time.
Failure to cancel in advance is considered a “No Show.”
Pick-Up Options & Service Area
PAS-TRAN riders may:
- Be picked up directly from their home, or
- Use one of the designated stop locations
PAS-TRAN riders may be picked up or dropped off at any of our four stop locations and/or service from your house directly to the destination, for any person, as well as for persons with a disability.
Transportation is available to destinations throughout the service area. Please contact PAS-TRAN to confirm whether your destination can be served.
Who Can Ride PAS-TRAN
PAS-TRAN transportation services are available to:
- The general public
- Adults age 65 and older
- Individuals with disabilities (ADA eligible)
- Visitors to the area
Available Trip Purposes
Transportation is available for essential everyday needs:
- Medical appointments
- Shopping trips
- Employment
- Education
- Family visits
- Entertainment and recreation
- Service agencies and community programs
These services are designed to support independence and accessibility for residents across the county.
PAS-TRAN Service Policy & Rider Guidelines
Prohibited on All Vehicles
- Guns and weapons are strictly prohibited.
- Food and drinks are prohibited.
- Loud or disruptive behavior is prohibited.
- Use of illegal substances, alcohol, and tobacco products are prohibited.
- Passengers may not interfere with the safety or privacy of other passengers.
Safety & Rider Requirements
- Seat belts MUST be worn at all times.
- Parents must provide safety seats as the law requires.
- Lift-equipped vehicles are available upon request.
- Credit cards are NOT accepted at this time.
- Certain restrictions may apply based on service limits.
Important Documents & Applications
Access official application forms, policies, notices, and complaint procedures directly below.
Transportation Advisory Board
The Transportation Advisory Board represents current and potential PAS-TRAN riders.
📢 Meetings are open to the public.
Schedule: Meetings are held quarterly
Next Meeting: October 8, 2026 at 10:30 AM
Location: Heritage Place, 901 S. Walker Street, Burgaw, NC
For More Information Contact:
Cathy Guidry
Director of Transportation
Accessibility Information
711 Relay Service Available
Individuals who are deaf, hard of hearing, or speech impaired may use the 711 Relay Service to communicate with our office.
Accessible Formats Available Upon Request
All transit schedules, public notices, and application forms are available in accessible formats (large print, audio, or braille) upon request.
Wheelchair Lift Vehicles
Lift-equipped vehicles are available throughout our entire service area. Please notify our staff when booking if you require lift boarding assistance.
📋 Quarterly Meeting Minutes Archive
Official minutes and adopted records from the Transportation Advisory Board quarterly meetings.
| Period | Meeting Description | Meeting Date | Download |
|---|---|---|---|
| Q3 2026 | TAB 10-8-26 minutes_2026_Q3_20261015_161649.pdf (242 KB) | Oct 08, 2026 | 📄 View PDF |
Title VI Nondiscrimination Policy Statement
PAS-TRAN Title VI Policy Statement
It is the policy of PAS-TRAN to ensure compliance with Title VI of the Civil Rights Act of 1964; 49 CFR, Part 21; related statutes and regulations that ensure no person in the United States shall, on the grounds of race, color, sex, age, or national origin be excluded from participation in, or be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance from the United States Department of Transportation.
For more information or to file a complaint you may contact us by mail, telephone, or email. Complaints must be filed in writing or in person no later than 180 days after the alleged act of discrimination occurred.
Declaración de Política del Título VI de PAS-TRAN
La política de PAS-TRAN es garantizar el cumplimiento del Título VI de la Ley de Derechos Civiles de 1964; 49 CFR, Parte 21; estatutos y reglamentos relacionados que garantizan que ninguna persona en los Estados Unidos, por motivos de raza, color, sexo, edad u origen nacional, sea excluida de participar, se le nieguen los beneficios ni sea objeto de discriminación en ningún programa o actividad que reciba asistencia financiera federal del Departamento de Transporte de los Estados Unidos.
Para obtener más información o presentar una queja, puede contactarnos por correo postal, teléfono o correo electrónico. Las quejas deben presentarse por escrito o en persona a más tardar 180 días después de ocurrido el presunto acto de discriminación.
Americans with Disabilities Act (ADA) Plan
ADA Commitment & Equal Access
The Americans with Disabilities Act of 1990 (ADA) requires that individuals with disabilities receive the same level of service as non-disabled individuals. Services that are "separate but equal" are not acceptable.
It is the policy of Pender Adult Services to comply with all the legal requirements of federal and state laws and regulations as they pertain to individuals with disabilities. If state laws and federal regulations are contradictory, the federal ADA regulations prevail. The transit system provides quality transportation services without discrimination to all persons including individuals with disabilities. Discrimination on the basis of disability against any person by transit system employees will not be condoned.
Plan de la Ley para Estadounidenses con Discapacidades
La Ley para Estadounidenses con Discapacidades de 1990 (ADA) exige que las personas con discapacidades reciban el mismo nivel de servicio que las personas sin discapacidades. No se aceptan servicios que sean «separados pero iguales».
Es política de Pender Adult Services cumplir con todos los requisitos legales de las leyes y regulaciones federales y estatales en lo que respecta a las personas con discapacidad. En caso de contradicción entre las leyes estatales y las regulaciones federales, prevalecerán las regulaciones federales de la ADA. El sistema de transporte brinda servicios de calidad sin discriminación a todas las personas, incluidas las personas con discapacidad. No se tolerará la discriminación por discapacidad contra ninguna persona por parte de los empleados del sistema de transporte público.